At Madeline Relax, we strive to provide our customers with high-quality home decor products. If you are not satisfied with your purchase, we are happy to assist you with returns and refunds under the following terms:
1. Return Policy
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You have 7 days from the date of delivery to initiate a return.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Products that are damaged or not in their original condition may not be eligible for a return.
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Please ensure that the returned item is properly packed to avoid any damage during transit.
2. Refund Policy
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Once we receive your returned item and it is inspected, we will process your refund. Refunds will be issued within 7 business days of receiving the returned product.
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Please note that refunds will only be issued in cash.
3. How to Return an Item To initiate a return, please follow these steps:
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Contact us within 7 days of receiving your order at [email protected].
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Provide your order number, the product you wish to return, and the reason for the return.
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Our customer service team will provide instructions on how to return the product to us.
4. Non-returnable Items Certain items may not be eligible for return, including but not limited to:
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Items marked as final sale or clearance.
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Customized or personalized products.
5. Shipping Costs
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Shipping costs for returning the item are the responsibility of the customer, unless the return is due to a mistake on our part (such as receiving a damaged or incorrect product).
6. Exchanges Currently, we do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order for the item you desire.