Thank you for shopping with Madeline Relax! We are committed to ensuring that your orders are processed and delivered to you as quickly as possible. Below are the details of our shipping policy:

1. Shipping Timeframe

  • All orders are processed within 2-3 business days of receipt.

  • Once processed, delivery times typically range from 5 to 7 business days, depending on your location.

  • Please note that shipping times may vary based on the shipping address and any unforeseen delays in transit.

2. Shipping Method

  • We use trusted third-party courier services to deliver your orders.

3. Shipping Charges

  • We offer free shipping for all orders placed on our website.

  • There are no hidden fees or charges during checkout. The price you see is the price you pay.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information (if available) to help you monitor the progress of your delivery.

  • Please allow up to 24 hours for tracking information to be updated in the courier’s system.

5. Delivery Issues

  • If your order has not arrived within the estimated delivery time, or if you experience any other issues with the delivery, please contact us immediately at [email protected].

  • We will work with the courier service to resolve any issues and ensure that you receive your order promptly.

6. Incorrect Shipping Information

  • Please ensure that your shipping information is accurate and complete before completing your purchase.

  • We are not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you notice an error in your order details, please contact us as soon as possible at [email protected].

7. Undelivered Orders

  • If an order is undeliverable due to an incorrect address or failure to collect the package, we reserve the right to cancel the order or charge additional fees for redelivery.

8. Lost or Damaged Items

  • While we take great care in packaging and shipping your order, if your item is lost or damaged during transit, please contact us within 48 hours of receiving your order at [email protected]. We will investigate the issue and offer you a solution.

Thank you for choosing Madeline Relax! If you have any questions regarding shipping or delivery, please do not hesitate to reach out to us at [email protected]. We’re here to help!